Message arrive: 29 Mar 2010
Spammer number: 62002
Messages content: MH adding more flight to Jakarta, Grab the deal KL-Jakarta from MYR178 all in. Visit malaysiaairlines.com or call 1-300-88-3000
Spam Character checklist:
Solicited? No
Commercial: Yes
Can opt out: No, spam till you die.
Spam Type: SMS
Comment:
MAS is a long time avid supporter of
SMS spamming, they use SMS spamming hoping to gain more market share, on the fore front they are reputable public listed company. The have no respect of other and take no concern of whether the phone receipient are common fliers or not, they don't care.
The receipient of this message is a 16 year old secondary school children, do you think he is interested in MAS's offer to go to Jakarta? MAS don't give a damm - they just spam.
I went to their web site and found the contact form. I filled in a note to ask them and awaiting for their reply now. Shall update to status when reply is receive.
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25 April 2010: My Reply to MAS customer service
Dear Customer Service,
Firstly thank you for reply and I admire you for your politeness.
It is unfortunate, the answer given is far from being satisfying.
You were saying
"Kindly allow us to explain that customers will receive SMS updates if they have subscribed to the mailing list, or have previously made a purchase with Malaysia Airlines"
This clearly explain how MAS get those phone numbers to spam. No wonder my 16 year old reader got SPAM by you. He just got his new phone from his father recently and has never been out of Malaysia, how is it possible then his new number is in your database?
So, let me guess Maxis is recycling their number when a subscriber terminate his service. New client get the number and get all the previous SPAM subscribed earlier on.
And so now to end the 16 year old boy's dilemma, he need to call you or your company's hot line?
You said "If they do not wish to continue receiving these SMS, they may opt to remove their name from the list by providing us the details."
But there is no specific number or contact is mentioned, is this means from now on, I should tell all my readers that if you receive SPAM from MAS, go to their website submit a complaint, wait from their reply and submit your detail get your information remove?
I had a question, did
MAS stated clearly in their Terms and conditions that customer flying with MAS are subject to automatic agreed to being
SPAM by MAS and this agreement is binding to whoever from thereon bearing or owing the new owner of his phone number?
Flying with
MAS doesn’t means agreeing to allow you to do whatever you want with my private information.
May I suggest MAS stop all these nuisance immediately without having to ask or beg for it. It is not wrong to send promotional updates to your customers BUT, BUT read this
You must first ask your customers whether they want to be update via phone (I believe there are those who want it) and in all future updates, there must be an easy opt out way clearly mentioned at the bottom of each SMS message send to your customers. That’s easy opt in and easy opt out instead of what’s is being practice “Don’t know how I got and hassle way out”
I strongly advice you to escalate this message to your top management and let them know the worlds is watching and stop abusing technologies and start respecting others.
Regards
MalaysiaSpammerExpose@gmail.com
Untuk Rakyat yang dibuli
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19 April 2010: Reply from MAS customer service.
GTS2336-03/10/CG/MH
Email: malaysiaspammerexpose at gmail.com
Dear Sir,
Thank you for your feedback through our Malaysia Airlines Customer Feedback in conjunction with your complaint dated 29 March 2010. We apologise for the extended delay in reverting to you.
Please accept our sincere apologies for the service shortfalls you and your friends experienced when they received promotional updates through SMS. Kindly allow us to explain that customers will receive SMS updates if they have subscribed to the mailing list, or have previously made a purchase with Malaysia Airlines. If they do not wish to continue receiving these SMS, they may opt to remove their name from the list by providing us the details. We hope this information suffices.
We wish to assure you that at Malaysia Airlines, we are constantly striving to innovate and improve our products as well as our services to our customers. Our greatest joy is to be able to bring you high quality products and services that add pleasure to your flying experience. That is why we treasure every helpful suggestion and comment that we receive from you.
Your strong support and satisfaction are important to us. Once again we are truly sorry that you did not have the right experience with Malaysia Airlines. We thank you for your feedback and we assure you that we will continue in our earnest endeavour to improve and give our customers the service they expect and deserve.
We look forward to welcoming you on board our flights, trusting that you will avail us of the opportunity to serve you better in the future.
Yours Sincerely,
for Malaysia Airlines,
Chloe Kong
Customer Relations Department
Email: customer@malaysiaairlines.com
- This letter is sent without prejudice -
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My message to them: 29 March 2010
I receive complaint that MAS is purportedly using SMS spam to spam people's mobile phone on your company's promotional, is that right?
The most recently SMS spam sent is "MH adding more flight to Jakarta. Grab the deal KL-Jakarta from MYR178 all in. Visit malaysiaairlines.com or call 1-300-88-3000"
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